As a first time home buyer I wasn't sure what to expect when applying for a mortgage, but had heard horror stories from others. Ransom and his team made my mortgage process simple, easy, and pleasant. They never missed a phone call, even after hours, and answered emails within minutes. They knew exactly what paper work was needed from me, and kept me in the loop about about any changes or updates in the process.I am very pleased with everything and will absolutely use Ransom again.